CareLoop · comms
Multi-channel comms
SMS, WhatsApp, email — pick the channel each staff member actually answers. Templated, logged.
Send to the channel each staff member actually responds on. Twilio SMS and WhatsApp, Resend email — all from one inbox, all logged with delivery status. Templates for the common nudges (cert reminder, shift confirm, RTW meeting) plus free-form for everything else.
What customers see
94%
Read rate (vs 22% email-only)
3
Channels, one inbox
How it works
Three steps from setup to signed off
01
Compose
Pick a template or freestyle. Preview per channel.
02
Send
We pick each recipient's preferred channel; fallback if delivery fails.
03
Track
Delivery, read and reply status per message — searchable, exportable.
Pairs well with
Calendar & scheduling
Visits, shifts, training, group sessions — one calendar, week and month views, mobile-first.
Compliance & cert tracking
Traffic-light dashboard for every cert. 60-30-14-day reminders. Skills for Care 15.
Audit trail
Every change, every signature, every export — timestamped and tamper-evident.
See multi-channel comms on your data
14-day free trial · we import your existing records · live in 7 days