Terms of service

These terms govern your use of CareLoop. By signing up you agree to be bound by them. If you’re signing up on behalf of an organisation, you confirm you’re authorised to do so.

1. The service

CareLoop provides a multi-tenant SaaS platform for UK care providers to manage staff, residents, compliance, training and operations. The service is provided as-is, with the express commitments set out in our SLA (99.9% monthly uptime).

2. Your account

You are responsible for keeping login credentials secure and for all actions taken under your account. You must immediately notify us at security@careloop.com if you suspect a compromise.

3. Acceptable use

• Don’t use the service for unlawful purposes.
• Don’t reverse-engineer the platform.
• Don’t attempt to circumvent tenant isolation.
• Don’t resell access without our written consent.

4. Fees & billing

Fees are charged monthly in advance based on the number of active care homes. All prices exclude VAT. We reserve the right to change pricing with 30 days’ notice for the next billing period. Failure to pay for 14 days may result in suspension; for 60 days, termination.

5. Data ownership

You own your customer data. We process it strictly under your instructions per our Data Processing Agreement. On termination you have 30 days to export; after that the data is irreversibly deleted.

6. Liability

Subject to applicable law, our aggregate liability is capped at the fees paid by you in the 12 months prior to the claim. We exclude liability for indirect or consequential loss to the extent permitted by law.

7. Termination

Either party can terminate on 30 days’ written notice. We may suspend or terminate immediately for material breach.

8. Governing law

These terms are governed by the laws of England & Wales and subject to the exclusive jurisdiction of the English courts.