CareLoop · care

Incidents & escalations

Falls, medication errors, safeguarding — log, triage, escalate, resolve. RIDDOR-ready.

All operational and clinical incidents in one queue. Severity-driven routing means the right manager hears about it within minutes, every action is logged, and resolutions are signed off. RIDDOR-eligible events auto-flag for the responsible person.

11 incident types (fall, medication error, safeguarding, near-miss…)

Severity-driven manager routing (low → critical)

Investigation log and root-cause capture

RIDDOR auto-flag · CQC notifiable events queue

What customers see

<5min

From log to manager notified

Zero

Lost paperwork on a Friday afternoon

How it works

Three steps from setup to signed off

Report

Carer opens 'Report incident', picks type, severity, location, time.

Triage

Manager assesses, escalates if needed, attaches statements and photos.

Resolve

Resolution requires sign-off plus a follow-up action — closed loop.

Pairs well with

Falls register

Every fall logged, severity-rated, RIDDOR-flagged. Pattern detection across home and time-of-day.

Audit trail

Every change, every signature, every export — timestamped and tamper-evident.

CQC & KLOE workspace

Map evidence to KLOEs. Run mock inspections. Surface action plans by domain.

See incidents & escalations on your data

14-day free trial · we import your existing records · live in 7 days

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